Global Connected Aircraft Podcast
Finnair Head of IFEC Development Talks Advancing the Customer Experience

Finnair Head of IFEC Development Talks Advancing the Customer Experience

July 30, 2021

On this episode of the Connected Aircraft Podcast, we feature an unreleased case study given by Tiina Suvanto, head of customer experience at Finnair, during our June 8-10 Connected Aviation Intelligence webcast. 

 

In the years leading up to the outbreak of the COVID-19 pandemic, Finnair was one of several European airlines investing in constantly upgrading and innovating the in-flight passenger experience with connectivity, mobile applications and other new technologies and concepts. During this interactive session, Tiinna Suvanto, head of customer experience development for IFEC at Finnair will provide an update on how they’re still innovating and advancing their IFEC strategy through this period of unprecedented uncertainty for air travel. 

 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

FREE Registration for August 5, 2021 Digital transformation in Air Cargo Webcast: https://www.bigmarker.com/access-intelligence3/Connecting-Air-Cargo-Operations-to-the-Internet-of-Things-IoT

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

Advanced Aviation Team Founder Talks a Different Side of Flying Private

Advanced Aviation Team Founder Talks a Different Side of Flying Private

July 22, 2021

On this episode of the Connected Aircraft Podcast, Gregg Brunson-Pitts, president of Advanced Aviation Team joins as the guest to discuss providing on-demand private jet brokerage services to a different type of clientele.

Advanced Aviation Team was first established by Brunson-Pitts and co-founder Peter Newell in 2015, specializing in serving as a private jet broker to presidential candidates. Most recently, the company was the exclusive air travel provider for the Biden/Harris 2020 campaign with over 1,130 flights.

Gregg began his career in the White House in 2003, under President George W. Bush, eventually becoming Director of the White House Travel Office. He also discusses how private flying trends changed during the pandemic, charter brokers versus app-based on-demand services, and whether he thinks Advanced Aviation Team and its competitors will continue seeing first-time private aviation users as the industry emerges from the impact of COVID-19. 

 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

FREE Registration for August 5, 2021 Digital transformation in Air Cargo Webcast: https://www.bigmarker.com/access-intelligence3/Connecting-Air-Cargo-Operations-to-the-Internet-of-Things-IoT

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

Partner Interview: Wind River A&D Director Talks Digitally Transforming Avionics Systems

Partner Interview: Wind River A&D Director Talks Digitally Transforming Avionics Systems

July 12, 2021

On this episode of the Connected Aircraft Podcast, we feature a sponsored interview with Wind River. 

Christine Stevens, senior director of aerospace and defense at Wind River, joins the episode to discuss how digital transformation could eventually allow avionics systems to function on a digital feedback loop similar to the way autopilot software works in Tesla automobiles. 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

 

 

 

 

 

Air France KLM’s Sam Krouwer Talks In-flight Connectivity Strategy

Air France KLM’s Sam Krouwer Talks In-flight Connectivity Strategy

June 17, 2021

On this episode of the Connected Aircraft Podcast, Sam Krouwer, product owner of in-flight connectivity at Air France KLM, is the guest. This episode features his question and answer session with Mark Holmes, Via Satellite's editorial director, during the recent Connected Aviation Intelligence virtual summit. 

 

Air France KLM is one of Europe’s biggest airlines and wants to use connectivity to enhance the passenger experience as we head into a new era. As passengers start to gain more confidence about flying again, will their expectations in terms of the ‘Connected’ experience change? 

 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

FREE REGISTRATION for on-demand replay of Connected Aviation Intelligence sessions: https://na.eventscloud.com/ereg/index.php?eventid=489462&_ga=2.228984729.42080608.1623435677-244519714.1623435677

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

 

 

 

OneWeb, SpaceX and Telesat Talk Future of LEO Connectivity for Commercial and Business Aviation

OneWeb, SpaceX and Telesat Talk Future of LEO Connectivity for Commercial and Business Aviation

June 11, 2021

On this episode of the Connected Aircraft Podcast, we’re featuring a replay of the Low Earth Orbit (LEO) satellite connectivity panel from our Connected Aviation Intelligence program. 

 

The panel we’re featuring is the “The LEO Revolution is Underway in Satellite: What Does it Mean for Airlines?” with guest speakers, Manik Vinnakota, Director, Commercial and Product Development, Telesat, Ben Griffin, Vice President, Mobility, OneWeb Satellites  and Jonathan Hofeller, Vice President of Starlink Commercial Sales, SpaceX. 

 

We have seen major announcements from SpaceX, Telesat and OneWeb regarding their LEO constellations. The era of LEO is here and what does this mean for the airlines? Will they be looking at the LEO option much more seriously compared to traditional GEO satellites in the future? With a LEO revolution taking place in satellite, the panel examines how much of an impact these players could have in the IFC arena. 

 

FREE REGISTRATION for on-demand replay of Connected Aviation Intelligence sessions: https://na.eventscloud.com/ereg/index.php?eventid=489462&_ga=2.228984729.42080608.1623435677-244519714.1623435677

 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

 

 

 

Alton Aviation Analyst Talks Asia Pacific Airlines, COVID and Connectivity

Alton Aviation Analyst Talks Asia Pacific Airlines, COVID and Connectivity

May 24, 2021

On this episode of the Connected Aircraft Podcast, Joshua Ng, director of Alton Aviation Consultancy joins to provide some perspective on the state of the commercial airline industry in the Asia Pacific region, among other topics. 

Alton Aviation Consultancy is an independent advisory firm that has advised some of the world's largest airlines, aircraft manufacturers and investors throughout Asia, the U.S. and Europe. You may have seen analysis from Alton in publications like Bloomberg or The Business Times for example.

Joshua discussed how some airlines in the Asia Pacific region are adjusting to the impact of COVID-19 on passenger air travel demand and the status of the air cargo market as well. 

Based on his observation and consulting with airlines and others across the aviation industry in the region, he also discusses some of the new in-flight services such as ancillary revenue services that airlines could enable with connectivity in the near future. 

 

FREE REGISTRATION: Connected Aviation Intelligence webcast, June 8-10, 2021 - https://www.gcasummit.com/agenda/

 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

OnAsset Intelligence CEO Talks Future of Connected Air Cargo

OnAsset Intelligence CEO Talks Future of Connected Air Cargo

May 21, 2021

On this episode of the Connected Aircraft Podcast, OnAsset CEO Adam Crossno joins to discuss how air cargo carriers continue to find new ways to exploit and derive operational efficiencies from his company's smart tag and real time autonomous in-flight tracking technology. 

 

FREE REGISTRATION: Connected Aviation Intelligence webcast, June 8-10, 2021 - https://www.gcasummit.com/agenda/ 

 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

Finnair’s Vice President of Customer Experience Talks Contactless Cabins and Digital Strategy

Finnair’s Vice President of Customer Experience Talks Contactless Cabins and Digital Strategy

April 27, 2021

On this episode of the Connected Aircraft Podcast, Tiina Tissari, Vice President of customer experience at Finnair, joins to discuss some of the adjustments made by the Nordic airline over the last year under the impact of the COVID-19 pandemic on air travel in Europe. 

 

Finnair continues to operate a limited network and expects gradual passenger demand recovery to begin around the third quarter, according to their April 27 interim report. While there is still some uncertainty ahead for Finnair, like most European airlines, the carrier is re-opening passenger flights to New York after a break of almost one year and has maintained a relatively strong reputation with its passengers, holding a Net Promoter Score of 54 between January and March 2021. 

 

Tissari provides some perspective on how Finnair is making its passenger experience more contactless with new digital technologies onboard and at the airport, among other changes that they're enacting. 

 

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC

 

Register for the free upcoming Connected Aviation Intelligence webcast, Thursday, April 29th: https://www.gcasummit.com/aviation-intelligence/

 

 

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com

 

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag 

 

 

 

 

 

 

Bombardier’s Elza Brunelle-Yeung Talks Smart Link Plus Business Jet Upgrade Program

Bombardier’s Elza Brunelle-Yeung Talks Smart Link Plus Business Jet Upgrade Program

April 16, 2021

On this episode of the Connected Aircraft Podcast, Elza Brunelle-Yeung, Bombardier's senior director of business development, joins to discuss the Canadian aircraft manufacturer's new legacy business jet upgrade program, SmartLink Plus.

Smart Link Plus was first jointly launched by Bombardier and GE Aviation at the 2019 National Business Aviation Association annual conference and exhibition to bring a free new health monitoring unit to legacy Challenger and Global business jet operators. We discuss how the program was first established, progress over the last year and the start of the upgrades, which are scheduled to begin this summer.

We also learn more about the data visualization tool that the upgrade is bringing to Bombardier operators.

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC.

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com.

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

Register for the free upcoming Connected Aviation Intelligence webcast, Thursday, April 29th: https://www.gcasummit.com/aviation-intelligence/

 

 

Georgia Tech Aerosols Researcher Talks Cabin Air Quality Study

Georgia Tech Aerosols Researcher Talks Cabin Air Quality Study

April 2, 2021

On this episode of the Connected Aircraft Podcast, Sally Ng, associate professor for the School of Chemical and Biomolecular Engineering at the Georgia Institute of Technology, joins to discuss the results of a study on in-flight cabin air quality recently published in the Journal of Indoor Air. Supported by Delta Air Lines, the research may be the first to comprehensively measure particle concentrations likely to be encountered by passengers from terminal to terminal.

To better understand the circulation of airborne particles, Delta approached Ng to conduct a study of multiple indoor environments, with a strong focus on air travel conditions. Using handheld instruments able to measure the total number of particles and their mass, Georgia Tech researchers examined air quality in a series of Atlanta area restaurants, stores, offices, homes, and vehicles — including buses, trains, and private automobiles.

They also trained Delta staff to conduct the same type of measurements in terminals, boarding areas, and a variety of aircraft through all phases of flight.

In all, the researchers evaluated measurements from 19 commercial flights with passenger loads of approximately 50 percent. The flights included a mix of short- and medium-length flights, and aircraft ranging from the CRJ-200 and A220 to the 757, A321, and 737.

Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC.

Check out our publication Avionics International @AvionicsGlobal + www.aviationtoday.com.

Join our Avionics International LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag

Register for the free upcoming Connected Aviation Intelligence webcast, Thursday, April 29th: https://www.gcasummit.com/aviation-intelligence/

 

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